Refunds for Goods
Refund requests must be made within 14 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
- Good is broken; in the case of food, this includes damaged packaging
- Good does not match the description; or
- Good is the wrong size.
Refunds do not apply to the following goods:
- items that have been opened or used; and
- sale items.
Refunds for Services
All services sold on our Site are non-refundable.
Returns can be made by mail, or by other mutually agreed-upon method.
To request a return, follow the following procedure:
Please contact us FIRST, by e-mail, to confirm your request and the reason for the return. If the request meets the conditions detailed above, we will issue a Return Authorization number via e-mail, along with instructions for returning the item. Any items returned must be in the condition you received them and in the original box and/or packaging. If the return is the result of an error made on our part we will cover the cost of shipping, otherwise the customer is responsible for the cost of return shipping. Shipping fees are non-refundable unless the return is a result of a product defect or shipping error.
Please contact us if you have any questions or concerns. Our contact details are as follows:
The Barking Lot Ltd: 547 Charters Sett Rd, Charters Settlement, NB E3C 1T9
Effective Date: 21st day of June, 2022